Urban Forex is a well-known trading education platform that offers a range of courses, webinars, and mentorship programs to help traders improve their skills and achieve success in the forex market. However, despite the quality of their services, there may be instances when customers are dissatisfied and require a refund. In this article, we will explore how to get a refund from Urban Forex.
The first step in getting a refund from Urban Forex is to understand their refund policy. According to their website, customers can request a refund within 14 days of the purchase date, provided they have not accessed more than 20% of the course content. If the customer has accessed more than 20% of the course content, they are not eligible for a refund. Additionally, some products such as the Mastering Price Action 2.0 course and the Elite Community membership are non-refundable.
If you have determined that you are eligible for a refund, the next step is to contact Urban Forex customer support. They can be reached through their website or by email at [email protected]. When contacting customer support, be sure to provide your order number and a clear explanation of why you are requesting a refund. It is also helpful to provide any relevant documentation, such as screenshots or emails, to support your claim.
Once you have made contact with customer support, they will review your request and determine whether you are eligible for a refund. If you meet the criteria for a refund, customer support will provide you with instructions on how to proceed. In most cases, this will involve filling out a refund request form and providing proof of purchase. The refund will then be processed within a few business days.
It is important to note that Urban Forex does not offer refunds for their mentorship programs. If you have enrolled in a mentorship program and are dissatisfied with the service, you may be able to request a partial refund or credit towards other Urban Forex products, but this will be at the discretion of customer support.
In some cases, customers may encounter issues when attempting to request a refund. If this occurs, there are a few steps you can take to resolve the issue. First, make sure you have followed all of the instructions provided by customer support. If you have done so and are still experiencing issues, try reaching out to customer support again and explaining the situation in more detail. If the issue persists, you may need to escalate the matter to a higher level of authority within Urban Forex.
In conclusion, obtaining a refund from Urban Forex is a straightforward process, as long as you meet the eligibility criteria and follow the instructions provided by customer support. If you are dissatisfied with the quality of their services, it is important to act quickly and contact customer support within the 14-day window to ensure you are eligible for a refund. While refunds are not always possible for all products, Urban Forex is committed to providing excellent customer service and will work with you to find a satisfactory resolution.
