Gains Capital Forex, also known as Forex.com, is one of the leading online forex brokers in the world. It offers a wide range of trading products and services to retail and institutional clients. If you have decided that you no longer want to use Gains Capital Forex, you may need to cancel your account. Cancelling your account is a straightforward process, but there are certain steps you need to follow to ensure that your account is closed properly and you do not face any unnecessary charges or fees.
Step 1: Contact Customer Service
The first step to cancelling your Gains Capital Forex account is to contact their customer service. You can reach them via phone, email, or live chat. When you contact them, be sure to provide them with your account number and any other identifying information they may need to locate your account. Let them know that you wish to cancel your account and ask them to guide you through the process.
Step 2: Close Any Open Trades
Before you can close your account, you need to close any open trades you may have. If you have any open positions, you will need to close them out by either selling or buying back the currency pair. If you are unsure how to close your trades, ask customer service for assistance.
Step 3: Withdraw Your Funds
Once you have closed all your open trades, it is time to withdraw your funds from your account. Gains Capital Forex offers several withdrawal options, including bank wire transfer, credit card, and e-wallets such as PayPal and Skrill. Choose the withdrawal option that works best for you and follow the instructions provided by Gains Capital Forex. Note that there may be withdrawal fees associated with certain withdrawal methods.
Step 4: Complete Any Required Forms
Depending on your account type, you may need to complete certain forms or provide additional information before your account can be closed. For example, if you have a margin account, you may need to sign a margin agreement and settle any outstanding margin balances before your account can be closed. If you have any questions about the forms or requirements, contact customer service for assistance.
Step 5: Verify Account Closure
After you have completed all the necessary steps, verify that your account has been closed. You can do this by logging into your account and checking your account status. Alternatively, you can contact customer service and ask them to confirm that your account has been closed.
Conclusion
Cancelling your account with Gains Capital Forex is a straightforward process, but it is important to follow the steps outlined above to ensure that your account is closed properly and you do not face any unnecessary charges or fees. Contacting customer service, closing any open trades, withdrawing your funds, completing any required forms, and verifying account closure are the key steps to cancelling your account with Gains Capital Forex. If you have any questions or concerns, do not hesitate to contact customer service for assistance.
