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How can i get a refund on my axis forex card?

Axis Bank is one of the leading banks in India that offers a range of financial services to its customers, including forex cards. A forex card is a pre-paid card that can be used to make payments in foreign currencies when travelling abroad. However, in case you want to get a refund on your Axis Bank forex card, there are certain steps that you need to follow. In this article, we will discuss how you can get a refund on your Axis Bank forex card.

Step 1: Check the refund policy

Before you apply for a refund, it is important to check the refund policy of Axis Bank. The refund policy of Axis Bank forex cards may vary depending on the type of card you have and the reason for which you want to apply for a refund. For instance, if you have a multi-currency forex card, the refund policy may be different from that of a single-currency forex card. Therefore, it is important to read the terms and conditions of your forex card and understand the refund policy.


Step 2: Contact customer care

Once you have read the refund policy and decided to apply for a refund, the next step is to contact the customer care of Axis Bank. You can reach out to the customer care through their toll-free number or email. The customer care executive will guide you through the process of applying for a refund and will also provide you with the necessary documents that you need to submit.

Step 3: Submit the necessary documents

After you have contacted the customer care, you need to submit the necessary documents to apply for a refund. The documents required may include your forex card details, passport, visa, travel ticket, and a written request for a refund. You may also be required to provide a copy of your bank statement showing the transactions made on your forex card.

Step 4: Wait for the refund

Once you have submitted the necessary documents, the bank will verify the details and process your refund. The time taken to process the refund may vary depending on the reason for the refund and the bank’s internal policies. In general, it may take up to 10-15 working days for the refund to be processed.

Things to keep in mind while applying for a refund

While applying for a refund, there are certain things that you need to keep in mind. Firstly, make sure that you have read and understood the refund policy of Axis Bank forex cards. Secondly, provide accurate and complete information while submitting the documents. Any discrepancy in the information provided may delay the refund process. Lastly, keep a copy of all the documents submitted for your reference.


Getting a refund on your Axis Bank forex card is a simple process if you follow the steps mentioned above. However, it is important to read the refund policy and understand the terms and conditions before applying for a refund. In case you face any issues while applying for a refund, you can always contact the customer care of Axis Bank for assistance.


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