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Where can we file complaints regarding sbi forex card?

State Bank of India (SBI) is one of the largest banks in India, providing a wide range of financial services including forex card services. The SBI forex card is a prepaid travel card that can be used to make payments in foreign currencies, withdraw cash from ATMs, and for other travel-related expenses. However, if you face any issues with the SBI forex card, you may need to file a complaint. In this article, we will discuss where you can file complaints regarding SBI forex card.

Complaints can be filed with SBI customer care

The first and most straightforward way to file a complaint about the SBI forex card is to contact the bank’s customer care. SBI has a dedicated customer care center that can be reached through their toll-free number or email. You can find the contact details on the SBI website or on the back of your forex card. Once you have contacted the customer care center, you will be directed to the appropriate department to handle your complaint. You can then explain the issue you are facing with your forex card, and the customer care representative will try to resolve the issue as soon as possible.

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File a complaint through SBI’s online portal

Another way to file a complaint about the SBI forex card is to use the bank’s online portal. SBI has an online complaint registration system where you can submit your complaint online, and the bank’s customer care team will address your issue. To file a complaint online, you will need to visit the SBI website and click on the ‘Complaints’ tab. You will then be directed to a page where you can enter your details and the nature of your complaint. Once you have submitted your complaint, you will receive a reference number that you can use to track the progress of your complaint.

Submit a complaint to the Banking Ombudsman

If you are not satisfied with the response from SBI’s customer care center, you can escalate your complaint to the Banking Ombudsman. The Banking Ombudsman is an independent body set up by the Reserve Bank of India (RBI) to resolve banking-related complaints. You can file a complaint with the Banking Ombudsman if you have already tried to resolve the issue with the bank but have not received a satisfactory response. To file a complaint with the Banking Ombudsman, you will need to visit the RBI website and fill out the complaint form. You can also submit your complaint through email, letter, or in person at the nearest RBI office.

Contact SBI’s nodal officer

If your complaint still remains unresolved, you can contact SBI’s nodal officer. The nodal officer is a senior executive who is responsible for addressing customer complaints that have not been resolved by the bank’s customer care center. You can find the contact details of the nodal officer on the SBI website or by contacting the bank’s customer care center. Once you have contacted the nodal officer, you can explain your issue in detail, and the officer will try to resolve your complaint as soon as possible.

Conclusion

In conclusion, if you face any issues with the SBI forex card, you can file a complaint with the bank’s customer care center, use the online complaint registration system, escalate your complaint to the Banking Ombudsman, or contact SBI’s nodal officer. It is essential to keep all the necessary documents related to your complaint, such as your forex card details, complaint registration number, and any correspondence with the bank. This will help you track the progress of your complaint and ensure that it is resolved as soon as possible.

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